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Delay in shipping - Since yearly stock taking is going on, we will ship the orders only on or after 3rd April 2017. There will be some delay in customer service too. Thanks for your understanding and co-operation.

FAQs

What are the different modes of payment?

You may use credit or debit cards, Internet Banking, or VPP to make your purchase.

What is VPP?

If you do not have a credit or debit card or an online bank account or are not in a position to pay online, you can opt for the Post Office’s Value Payable Post (VPP) service. The Post Office will deliver the books to your home and collect the money at the time of delivery. There maybe a surcharge imposed by the Post Office for this service.

How do I pay using a credit/debit card?

We accept payments made by credit/debit cards issued in India and many other countries. Click here to know the list of credit/debit cards we accept - http://www.ccavenue.com/faq_ccav.jsp#6

Credit cards:  We accept payments made using Visa, MasterCard and American Express credit cards.When you opt for paying through credit card, you will need to type in your card number, expiry date, three-digit CVV number (found on the backside of your card). After entering the details, you will be redirected to the bank's page for entering the online  password, to complete the transaction.

Debit cards: We accept payments made given by your banks.When you opt for paying through your debit card, you will need to type in your card number, expiry date, and three-digit CVV number. You will then be redirected to your bank's secure page for entering your online password given to you by your bank to complete the transaction.

Do you collect and store my credit or debit card data? Is it safe to use my credit or debit card?

No, we do not have access to your credit or debit card number or other data at any time. You will type your credit or debit card number directly on the payment gateway or your bank’s website. We currently use CCAvenues as our payment gateway.

CC Avenue uses very secure and safe payment gateways to process your transaction. For more information, see http://www.ccavenue.com/faq_ccav.jsp#30 and http://www.ccavenue.com/faq_ccav.jsp#18

How do I check the current status of my orders?

We will update you through email on the status of the orders. If you want to know the status of the order at any time, you can send email to nhm-shop@nhm.in providing details of the order number and order date.

When and how can I cancel an order?

You can cancel the order at any time before we ship it. Once the order has been shipped, it will not be possible to cancel it. To cancel the order before shipping, please send mail to nhm-shop@nhm.in with your order details.

How can I cancel specific items in my order?

You may cancel some of the items in an order before we ship the order. Once the order has beenshipped, it will not be possible to cancel any items inthe order. To cancel some items, please send email to nhm-shop@nhm.in with your order details and the details of the items to be cancelled.

How long will it take to process my cancellation request?

It will take two working days to process your cancellation request.

What are the modes of refund available after cancellation?

We will refund the payment to you throughthe same mode in which which you had made the payment. If you had made the payment, online, we will refund the payment to your credit or debit card.

What are the delivery charges?

The delivery charges for each order will be shown to you while you order through our site and the same will be mentioned in the invoice too. There will not be any additional / hidden shipping charges apart from the charges shown in the invoice.

What is the estimated delivery time?

The delivery timedepends on the recipient’s address and the mode of shipment. Please send email to nhm-shop@nhm.in to know about the approximate time of delivery for a particular order with the order details.

Are there any hidden costs on items sold by sellers?

No, there are no hidden costs.

What is the general return policy?

If the books are received by the customer in a damaged condition and if it is reported to us within 3 days of the receipt of the shipment by the customer, , we will take back the books and replace them.

If the books returned are out of stock, we will refund the money for the returned books.

Will the price of the item shown in the website change?

Sometimes the current MRP of the book may be different from that mentioned in the website since the publishers may have revised the MRP, but may not have informed us. We come to know of the price change only when we procure the book after the customer’s order. In case the price has changed, we will inform the customer aboutthe new price of the item and charge the customer only if the customer accepts the newprice.  If the customer prefers to cancel the order, we will cancel it.

Why you do not update the stock status in the website itself?

It is not practically possible to do so since we are not given dailydata by the publishers about the stock status for their books.

If the book ordered by me is out of stock, what will happen?

We will inform you about it and cancel the order. We will refund your payment too.

If my order is partially out of stock, what will happen?

We will cancel the out of stock books and refund appropriately (including the shipping charges if any) and inform you.

In VPP mode, I am being asked some surcharge on delivery. Why?

There postal department may collect some surcharges when the ship thebooks through  VPP. It would be around 5 rupees per 100 rupees. Please note that this surcharge is collected by the post office and not by NHM.

If you have any other specific queries, please feel free to write to nhm-shop@nhm.in